Responsible Gaming at hbazi — Play Smart, Stay in Control

hbazi is fully committed to the principles of responsible gaming. We recognise that while the vast majority of players enjoy our platform purely for entertainment, a small number of individuals may develop a problematic relationship with gambling. We take this responsibility seriously and have invested in a comprehensive suite of player protection tools designed specifically for our Bangladesh player base.

Gambling at hbazi is intended to be a leisure activity — something you do with money you can afford to spend, in the same way you might spend on a meal out or a cinema ticket. The moment gambling stops feeling like entertainment and starts causing you stress, financial pressure or relationship strain, it is time to use the tools available to you or to speak with our support team.

hbazi's responsible gaming programme covers five key areas: deposit limits, session time management, cooling-off periods, full self-exclusion and ongoing player activity monitoring. All of these tools are available to every registered player at no cost and can be activated instantly by contacting our support team via live chat.

Problem gambling does not always look the way people expect. It rarely involves dramatic losses all at once. More often it develops gradually — sessions get longer, deposits increase, and the enjoyment fades while the compulsion to play remains. The following signs may indicate that gambling is becoming a problem for you or someone you know.

If you recognise three or more of these signs in yourself or a person close to you, we strongly encourage you to contact the hbazi support team immediately. Our team is trained to assist with activating protective tools and can provide guidance on seeking further support. There is no judgement — reaching out is the right move.

Responsible gaming is primarily about making informed decisions before you start playing. The following habits, when practised consistently, make it far easier to keep gambling in its proper place as entertainment:

• Decide on a fixed budget before each session and treat it as the cost of entertainment — not as an investment you expect to recover.
• Set a session time limit before you log in and use hbazi's session time-out tool to enforce it automatically — do not rely solely on willpower.
• Never chase losses. If you have reached your budget for the session, accept the result and close the app. Tomorrow is a fresh session with a fresh budget.
• Only gamble with money you can comfortably afford to lose without it affecting your daily life, family responsibilities or monthly expenses like mobile recharges, groceries and rent.
• Take regular breaks during your session. Stand up, drink water, and step away from the screen every 20-30 minutes to maintain perspective.
• Do not gamble when you are tired, upset, stressed or under the influence of alcohol. Impaired judgement leads to poor decisions that are difficult to reverse.

Self-exclusion is the most powerful player protection tool available at hbazi. When you self-exclude, your account is immediately and fully suspended — you cannot log in, make deposits, claim bonuses, or participate in any game or betting market for the full duration of the exclusion period.

Self-exclusion periods available at hbazi are: 6 months, 1 year, 2 years, 5 years, and permanent exclusion. The minimum self-exclusion period is 6 months. During any self-exclusion period, hbazi will not send you any promotional messages, bonus offers or marketing communications of any kind.

To reopen an account after a self-exclusion period has fully elapsed, the player must contact the support team directly and complete a manual review process. hbazi reserves the right to apply a further cooling-off period before reactivation if the support team believes it is in the player's best interest. Any cash balance remaining in a self-excluded account at the time of exclusion will be preserved and returned upon verified reactivation, minus any applicable bonus wagering requirements.

hbazi applies strict age verification to every new account registration. All players are required to provide verifiable proof that they are aged 21 or above before they are permitted to make a deposit or play any game on the platform. Accepted age verification documents include a Bangladesh National Identity Card (NID) or a valid Bangladesh passport. Verification is processed by a secure third-party KYC service provider.

If hbazi suspects at any point that a player may be underage, the account will be immediately suspended pending full age verification. Any deposits made by an underage player will be returned in full and no winnings will be payable. hbazi may request re-verification of age at any time during a player's account lifetime if there is reasonable cause for concern.

hbazi recognises that in Bangladesh, shared mobile devices are common in family households. If you share a device with family members — including children or young people under 21 — we strongly recommend taking the following steps to prevent accidental access to the hbazi platform: use a screen lock with a PIN or biometric that younger household members do not know; log out of your hbazi account after every session rather than staying logged in; do not save your hbazi password in the device's browser autofill; consider using a separate device for gambling activity that younger household members do not use.

If you believe a minor has accessed or registered an account on hbazi using your device or personal details, please contact the hbazi support team immediately. We will investigate the matter urgently, suspend the account, and refund any deposits made. The safety of minors is not a matter we take lightly — our support team treats these reports as the highest priority.

Seeking help is not a sign of weakness — it is one of the most sensible decisions a player can make. hbazi's support team is experienced in handling responsible gaming requests with sensitivity and speed. We are on your side, and our goal is always your long-term wellbeing as a player, not just your activity on the platform.